- Shipping & Returns
Shipping & Returns
-Beginning on January 25, 2019, all orders within the continental US ship FREE! No matter how large or small, your item will be packed securely and delivered at no extra cost. For freight items, this includes packaging by crate, insurance and residential* liftgate delivery.
-Timeline: Freight deliveries can be expected within seven to ten business days for in-stock items that have not been customized. For custom colors/stains, an additional one to three business days can be expected. Faucets and hardware ship same day, if ordered before 2 pm CST.
*Residential delivery includes curbside/sidewalk drop off. Currently, white glove delivery is not available.
-All returns within the continental US are free within 30 days of delivery, including freight! If for any reason you find yourself unsatisfied with your purchase from re, just contact us and we'll set up your return. Depending upon the item, this may be as simple as printing out a label or scheduling a physical pickup with a freight company. It is important that all original boxes/packaging are included in your return or there will be a restocking fee.
–Shipping/Returns Outside of the Continental US: We do currently offer shipping to Canada, the cost of which is determined at checkout. While we don't offer an international shipping option, we are willing to work with a client arranged shipping company. Your item will be packed securely for international travel and available for pickup at our freight dock for no additional cost. Any customs fees, duties, or taxes are the responsibility of the customer. To order utilizing this option please select "Local Pickup" during checkout, we do have a crating fee of 125.00 per order.