- Shipping & Returns
Shipping & Returns
Shipping & Delivery
Larger items such as claw foot tubs and most farm house sinks will need to be crated; the most economical way to ship them is freight lines. Smaller items can be shipped out USPS, or FedEx. During checkout you will be presented with all shipping options as per the item you ordered. Shipping Price includes crating, insurance and residential delivery (Curbside for LTL Freight Items). We also allow Local Pickup or client arranged shipping.
Upon Arrival inspect your item:
Please inspect all packages and crates upon arrival. Keep in mind that packages and all freight carrier's crates must be inspected for damage or shortages within 48 hours of delivery. Damage or shortage claims made after these time periods will be rejected. If you find damage, defects or missing parts within the times allotted above; please contact our Customer Service department.
If damage is detected on packaging (Holes, broken packaging, scrape marks...etc.) please clearly write on waybill a description of the damage.
If possible open the container and inspect for damage to the item before signing or if damage is detected refuse the shipment (Noting damage detected on the waybill) and advise us within the 48 hour time frame.
Please check your order for missing parts and accuracy within 48 hours after the delivery time.
Should any damage or discrepancies arise please contact us by e-mail: (firstname.lastname@example.org) or phone. 337-466-3917
re promises to deliver excellent customer service and high-quality products. If, for any reason, your purchase is unsatisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:
Returns can only be made within 14 days of receiving your product(s)
All products must be in resalable condition
The product must be free from damages or defects
The product must not have been installed
You must return the product in its original packaging
There cannot be any writing on the original packaging
You must have a RMA (Return Merchandise Authorization) number issued by re when setting up your return.
Need to setup a return?
Call or email our Customer Service department for further assistance, please contact us by e-mail: (email@example.com) or phone. 337-466-3917
If there is an issue with your order, call our customer service department.
If you purchased a special-order or customized product, it may not be returnable or may be subject to a restocking fee. All sales are final on products marked “Non-Returnable” or custom color combinations.
Please call or e-mail our Customer Service department if you are uncertain about any part of this return policy or if you have unanswered questions.
If you adhere to our return policy, re will not charge additional fees. If you do not adhere to one or more of the above stated policies, the following fees may be applied:
Product Box Damaged – 10% fee
Product Damaged – 25% fee
No RMA number issued – 10% fee
Returns/Exchanges on items in delayed shipment status - 75.00 fee
A restocking fee will not be charged if your return is regarding shipping damage or defective merchandise. If you refuse a shipment at time of delivery, applicable fees may apply.
Delayed Shipment Option
Most of our clients do request that we hold their items until they are ready for installation. We do offer 45 days of storage in our warehouse for free. We can accommodate longer storage at a cost of 75.00 per pallet, per month.
*Once your item is purchased, it is pulled and readied for shipment. Any requests for color changes, exchanges, measurements/extra photos can only be made within the first three days of purchase. It's important to note that once your order is placed and put into our delayed shipment program, it is palletized and placed in storage (this process is expensive and involves several employees, a forklift and non reusable supplies). Because of this, returns/exchanges on items in delayed shipment status will incur a 75.00 restocking fee.
How to Return a Product
You can obtain a RMA (Return Merchandise Authorization) number by calling or emailing our Customer Service department. Along with the RMA number, you will receive a ship-to address where your merchandise must be sent.
Be sure to include your RMA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without a RMA number, your return could be subject to restocking fees.
Include all original packing materials, manuals, and accessories with the product to avoid any additional fees.
Please be certain that products are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
We recommend returned products include proof of delivery and insurance.
You are responsible for all shipping costs and the product must be returned in its original packaging.
Please note that we do not refund any additional shipping charges, unless the product was damaged in shipment or is defective.
You can also cancel products that have not been shipped yet. To cancel a product on an order that has not yet shipped, please call or email our Customer Service department immediately. Once a product has been shipped it cannot be canceled, and you will have to process a general return.
We will notify you via e-mail once we have received and processed the returned product. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 5 business days for processing.
Refunds will be credited to the original purchasing credit card account number only or PayPal account.
Your credit card company may take up to 5 days after processing to post the credit to your account.